Privacy Policy

We collect information necessary to provide telemedicine, healthcare, consultation, and patient support services. Information may be collected when you create an account, book a consultation, contact our support team, use our services, or browse our website.

Personal information may include:

• Full name
• Email address
• Phone number
• Date of birth
• Gender
• Account information
• Appointment details
• Healthcare information you choose to provide

We may also automatically collect technical information when you use our website or application, including:

• IP address
• Browser type
• Device information
• Website or app activity
• Time spent on pages
• Referral source

This information helps us improve our platform, patient support, healthcare services, and overall user experience.

We use the information we collect for legitimate healthcare and business purposes, including:

• Scheduling medical consultations
• Connecting patients with healthcare professionals
• Responding to inquiries and support requests
• Sending appointment confirmations and reminders
• Providing healthcare-related communications
• Improving platform performance
• Enhancing patient experience

We never use your personal information for purposes unrelated to our services without an appropriate legal basis or your consent where required.

NexGo uses cookies and similar technologies to improve platform performance, personalize your experience, and better understand how users interact with our website and services.

Cookies help us:

• Analyze website and platform traffic
• Improve website performance
• Remember user preferences
• Understand platform usage
• Provide a better user experience

You can disable cookies at any time through your browser or device settings, although some features may not function properly.

We do not sell, rent, or trade your personal information.

However, information may be shared when necessary with:

• Healthcare professionals involved in your care
• Trusted technology and service providers
• Payment processing partners
• Healthcare service partners
• Emergency services when necessary

All third-party partners are required to handle your information appropriately and protect it according to applicable privacy and security requirements.

We use industry-standard administrative, technical, and organizational security measures to protect your personal and healthcare information against unauthorized access, misuse, alteration, loss, or disclosure.

Although we work hard to protect your information, no online system or electronic transmission can guarantee complete security.

We retain personal and healthcare information only for as long as necessary to provide our services, maintain appropriate healthcare records, comply with legal and regulatory obligations, resolve disputes, and maintain accurate business records.

Although we work hard to protect your information, no online system or electronic transmission can guarantee complete security.

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Update incorrect information
• Request data deletion
• Request a copy of your information
• Restrict certain data processing
• Withdraw consent where applicable

To exercise these rights, please contact the NexGo support team.

Our platform may integrate trusted third-party services including payment providers, healthcare technology platforms, analytics tools, communication services, video consultation providers, and other services required to operate our platform.

Each provider may operate under its own privacy policy and terms, which we encourage users to review before using their services.

Our services are intended for users who meet the applicable age requirements for telemedicine services. We do not knowingly collect personal information from children without appropriate authorization or consent. If such information is identified.

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, healthcare regulations, or operational practices. Updated versions will always be published on this page with the revised effective date where applicable.

If you have questions regarding this Privacy Policy or how we collect, use, or protect your information, please contact the NexGo support team through our official website, email, or available customer support channels.